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Warranty Policy

Carbateri.com Warranty Policy

Manufacturing Defect Warranty For Amaron brand batteries – 18 months or 30,000km whichever comes first for petrol passenger vehicles, or 12 months or 30,000km whichever comes first for commercial or diesel vehicles.

Manufacturing Defect Warranty For non-Amaron brand batteries – 12 months or 20,000km whichever comes first for petrol passenger vehicles, or 6 months or 20,000km whichever comes first for commercial or diesel vehicles.

All customers with our digital receipt as proof of purchase are eligible for warranty claim service within our service coverage zones. Please call 011-1113 1616 for warranty service if found battery not working. Our technicians shall come service within our office hours at best effort basis on the same day or next day. Temporary battery will be provided while the problematic battery is sent back for factory inspection. New battery will be delivered to customer to replace the temporary battery if found the problematic battery is indeed manufacturing defect. The replaced battery will carry the remaining warranty based on the original date of purchase and mileage during purchase.

Please be advised that battery discharged/damaged caused by vehicle alternator issue, or wiring issue, or forgot to switch off lights, or long storage without start, or improper use of electrical accessories, or user abuse, or any issues not related to battery manufacturing defect are not covered under warranty. For eligibility of battery warranty, customers shall be responsible to maintain the proper and sufficient charging of battery by ensuring vehicle alternator/wiring at proper working condition. We reserve the rights to reject warranty claims for improper vehicle engine/wiring modifications not certified by the vehicle manufacturer.

If battery found discharged (not defect) due to user problems/abuse during warranty service visit, our technician shall perform jump start and allow the vehicle to recharge the battery. Customer will be charged RM50 visit charges for any non-genuine claim (non-manufacturing defect claim). If customer refused visit charges, we reserve the rights to reject upcoming visit requests.

Carbateri.com shall only be responsible for the warranty coverage of the car battery sold by Carbateri.com. Carbateri.com shall not be responsible for any issue arise for the vehicle or the vehicle warranty as it is entirely customer decision and consensus to install a higher or lower specification battery. Please be advised that any further system reset (if required) after battery replacement is to be carried out by customers at own service centers at customers own cost.

Our warranty service coverage zones are as below:

Kuala Lumpur, Ampang, Kepong, Selayang, Wangsa Maju, Gombak, Batu Caves, Cheras, Petaling Jaya, Subang Jaya, Puchong, Bukit Jalil, Damansara, Mont Kiara , Shah Alam

Please contact 011-1113 1616 if any further information required.